Recent news from Vita Media Group

Customer Support Specialist – Second Shift

Vita Media Group is looking for a full-time Customer Support Specialist to become a part of its fast-growing team in Skopje. You will be joining a dedicated CRM team.

Vita Media Group has offices in Copenhagen and Skopje. Our work is mostly focused on affiliate marketing in iGaming – across all online marketing channels. With a dedicated data-driven approach we ensure that our users always find exactly what they are looking for. 


  • Providing support for the users for all the issues they might have during evening hours (6 pm – 1 am CET) and peak time during the weekends
  • Identifying customer needs and helping customers use specific features
  • Monitoring and resolving customer complaints on social media and chat
  • Deliver the bonus packages upon users’ request
  • Informing customers about new offers, features, functionalities
  • Analyzing and reporting product malfunctions
  • Daily testing of the transactional emails for broken links, flow, and text issues
  • Implementing minor improvements for the transactional emails.


  • Experience as a Customer Support Specialist or similar Customer Support role
  • Stable internet connection between 6 pm. – 1 am, and weekends
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work
  • Familiarity with the iGaming industry is a plus

As well as:

  • Show enthusiasm, passion, and curiosity.
  • Know how to prioritize and be adaptive to change.
  • Excellent communication and problem-solving skills.
  • Have the desire and willingness to learn new skills.
  • Patience when handling tough cases.


  • Opportunity to build and grow a career in the iGaming industry;
  • Proactive and helpful colleagues a really fun team to work with;
  • Private health insurance;
  • Various company events and team buildings.


Does the above motivate you? Then we would like to hear from you!
Please apply at “Customer Support Specialist – Second Shift” as the e-mail subject.

Need to contact us about jobs, business inquirys or other things?

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Copenhagen office

Hellerupvej 8
2900 Hellerup,

Skopje Office

1732 no.4/21 Building A (Park Residence) 1000 Skopje
North Macedonia