CRM Manager

Vita Media Group in Skopje is looking for a full-time CRM Campaign Manager to join our CRM team.

The main daily tasks and objectives will revolve around:

  • Building and executing marketing campaigns based on specific customer segmentation
  • Setting up, documenting, and maintaining CRM procedures, such as welcome offers, promotional calendars, bonus offers, and more.
  • Data-driven management of the players’ lifecycle starting from acquisition to retention
  • Working closely with the Marketing and Sales departments to define the retention strategy per market and segment.
  • Creating email templates and marketing materials in collaboration with the Content and Graphics department
  • Analyzing historical revenue performance and forecasting future performance from CRM activities
  • Working closely with the BI team to constantly improve targeting and campaign performance.
  • Doing a comprehensive promotion/campaign analysis on a daily basis and presenting it to the key stakeholders

We think the following skills/experience would work the best:

  • Have experience in CRM execution in the iGaming industry or a company operating with online services
  • Knowledge of CRM systems and processes
  • Skills in campaign management based on performance metrics
  • Ability to demonstrate strong analytical and cost management skills
  • You are a team player and have the ability to work in a startup environment where priorities can shift on a weekly basis
  • You are not afraid to ask questions and have test & learn approach

What we offer:

  • Work experience in a team within a fast-paced environment
  • Training in all the systems that the company uses, so you have the tools needed to perform your duties
  • Proactive and helpful colleagues. A fun group of people to work with
  • Necessary onboarding and training
  • Private insurance
  • Coffee & Snacks
  • Free parking and great office location – Park Residence
  • Lunch package with partial company coverage


Apply by sending your CV to with “Application – CRM Manager” as subject

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Copenhagen office

Hellerupvej 8
2900 Hellerup,

Skopje Office

1732 no.4/21 Building A (Park Residence) 1000 Skopje
North Macedonia